Winzo Privacy Policy – Your Data Is Completely Safe With Us

1. What Information We Collect

To provide you with a secure and personalized experience on Winzo, we collect several types of information. The details are outlined below:

1.1 Directly Provided Information

Information you provide directly during registration or while using your account:

1.2 Automatically Collected Information

When you use the Winzo website or app, certain information is recorded automatically:

• IP address and device type.
• Browser and operating system information.
• Time spent on the platform and page visit history.
• Betting activity and transaction history.
• Login time and location data.

1.3 KYC Verification Information

To meet legal obligations, we may collect additional information during the KYC process:

• Scanned copy or photo of a government-issued ID.
• Selfie or live photo verification.
• Proof of payment method (bKash/Nagad screenshot).
• Proof of address document.

2. How Your Information Is Used

Winzo uses the information it collects solely for the purposes listed below. We never use your data for anything beyond what is necessary.

2.1 Marketing Communications

If you gave consent to marketing communications at registration, we may send you promotions, bonus offers, and updates. You can withdraw this consent at any time.

3. Data Sharing Policy

Winzo never sells your personal data to third parties. However, limited information may be shared in the following specific circumstances:

3.1 Service Provider Partners

Winzo works with a number of trusted technology and service providers that help us operate our platform. These include:

• Payment processors (bKash, Nagad, Rocket).
• Identity verification service providers.
• Cloud storage and server providers.
• Customer service software providers.

These partners receive only the data necessary for their specific role and are required to comply with Winzo's privacy standards.

3.2 Legal Obligation

Where required by a court order, government investigation, or legal compliance, we may be obligated to share information with the relevant authorities. Where possible, we will inform you in advance.

3.3 Business Transfers

If Winzo's business operations are transferred to another entity for any reason, member data may be transferred as well. In such a case, we will notify you in advance by email.

4. Data Security Measures

Winzo uses industry-leading technology and practices to keep your data secure. Our security framework operates across multiple layers.

4.1 Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data-at-Rest Encryption: All data stored on our servers is encrypted.
• Firewall & DDoS Protection: Advanced firewall protection against cyberattacks.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular security audits: Regular third-party penetration testing.

4.2 Organisational Security

• Only authorized personnel may access personal data.
• All staff are bound by privacy training and confidentiality agreements.
• A least-privilege access policy is followed to protect your data.
• A rapid response plan is in place for security breaches.

5. Cookie Policy

Winzo uses cookies and similar technologies to enhance your platform experience. Cookies are small data files stored in your browser.

5.1 Cookies We Use

5.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6. Data Retention

Winzo does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account information: For as long as your account is active, and for 5 years after closure (as required by law).
• KYC Documents: 5–7 years as required by law.
• Transaction history: 7 years (as required by financial regulatory authorities).
• Betting records: 5 years.
• Cookie data: As per cookie lifespan (30 days to 1 year).
• Customer support conversations: 2 years.

After the designated period, data is securely deleted or anonymized.

7. Your Rights

As a Winzo member, you have the following rights over your personal data. Contact us directly to exercise any of these rights.

8. Minor Protection Policy

Winzo strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors.

• Age verification is required at registration.
• Age is re-verified during the KYC process.
• If it is found that a minor has opened an account, that account will be immediately closed and all associated data deleted.

9. Contact & Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

We will notify you by email and update this page whenever this policy changes. For significant changes, notice will be given at least 30 days before they take effect.